Manage Your Membership
Thank you so much for being a member! Your experience of Vertical Hold is our primary focus, and we want it to be easy for you to manage your membership. Whether you are taking a break from climbing to focus on other objectives, moving out of the area or have upcoming military duty, we want you to understand how to make status changes for your Vertical Hold membership.
For membership status changes, all requests must be submitted in writing before the 20th of the month as per our membership agreement form. Any change requests submitted after the 20th will be processed the following billing cycle.
Members are responsible for any membership status changes to their account and must make all changes in writing. These forms can be completed in person at any Vertical Hold gym, or these forms can be printed and mailed to:
Vertical Hold, 2074 Hancock St. San Diego, CA 92110
Vertical Hold is not responsible for and does not monitor account holder's utilization of membership, and/or status of membership,
CANCELLING
If you are attempting to cancel your membership, a form can be completed in person at any Vertical Hold gym, or these forms can be printed and mailed. We also offer membership freezes if that better suits your needs. Please make sure we receive your completed forms by the 20th. (Save yourself the cost of another initiation fee in the future!) If you do need to terminate your account please share your reason for leaving, and let us know about your experience climbing with us. Your feedback is greatly appreciated.
FREEZING
Membership freezes are free. Freezes are offered in monthly increments, with one month minimum, and no maximum length of months. Your account will remain frozen at no cost until you unfreeze at the front desk on your return. Please make sure we receive your completed forms by the 20th.
UNFREEZING
You can start climbing again at any time if your membership is currently frozen. Your account will be charged a prorated due starting from the date of your reactivation. If you have reactivated after the 20th of the month you may also be charged next month's dues in addition to the prorated due.